Multiple views on Dreyfus & Dreyfus (1986) model to explain characteristics of 7 phases of development a newbie experiences to become a domain expert and beyond.
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Although outsourcing of online training has significant benefits, it does have inherent risks. This article outlines how you can mitigate these risks by selecting the right partner and create a…
A capability framework that remains unused is merely a bunch of words. But it’s worse than that. It is unrealised value across the employee lifecycle.
The impact of customer service on business revenues cannot be overstated. According to one study, businesses in the United States lose as much as $41 billion each year just to poor customer service. A lot of this has to do with inadequate employee training. Untrained employees lack the knowledge and skills that are necessary to deal with customers. In this article, we will take a look at the best practices that will help an organization train its customer-facing staff to deliver great service.
ROI of online training is a hot topic right now. What is really important to note is that measures to maximize ROI must not be handled in isolation. Instead, they need to be an integral part of the cycle that begins with your Training Needs Analysis (TNA), determining the training format (online, blended, or ILT), learning strategy, and evaluation.
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