Although outsourcing of online training has significant benefits, it does have inherent risks. This article outlines how you can mitigate these risks by selecting the right partner and create a…
A capability framework that remains unused is merely a bunch of words. But it’s worse than that. It is unrealised value across the employee lifecycle.
In the retail, service & hospitality industry, onboarding speed & client service is paramount. But, how to keep a seasonal workforce well trained?
Discover how university ERP software helps management in making better and faster decision.
The impact of customer service on business revenues cannot be overstated. According to one study, businesses in the United States lose as much as $41 billion each year just to poor customer service. A lot of this has to do with inadequate employee training. Untrained employees lack the knowledge and skills that are necessary to deal with customers. In this article, we will take a look at the best practices that will help an organization train its customer-facing staff to deliver great service.
If performance is more important than perception then the future of higher education needs to consider going back to basics when it comes to investment.
The new buzzword for industry is Industry 4.0, which refers to the fourth industrial revolution. Owing to IT advancements in the past decade, Industry 4.0 is believed to significantly evolve the supply chain and production line in manufacturing industry. Before we start discussing the next big frontier of industry, let’s catch a glimpse of three in...
ROI of online training is a hot topic right now. What is really important to note is that measures to maximize ROI must not be handled in isolation. Instead, they need to be an integral part of the cycle that begins with your Training Needs Analysis (TNA), determining the training format (online, blended, or ILT), learning strategy, and evaluation.