The impact of customer service on business revenues cannot be overstated. According to one study, businesses in the United States lose as much as $41 billion each year just to poor customer service. A lot of this has to do with inadequate employee training. Untrained employees lack the knowledge and skills that are necessary to deal with customers. In this article, we will take a look at the best practices that will help an organization train its customer-facing staff to deliver great service.
In a LinkedIn Pulse article, we suggest HE institutions should take a leaf from eCommerce’s book and make their offer much more accessible, intuitive and user-friendly, with calls to action, simple navigation and a straightforward eCommerce flow.
How do you create a sense of urgency in a way that is effective at generating more course sales, but is ethical? How do you legitimately boost sales by being honest with people and not sounding like a slimeball? Here are a few suggestions.
Handling of digital content has become a complex undertaking – not just for public web platforms but also for private companies. AppEnd is a MCMS framework and app solution. It includes flexible mobile CMSs at the backend (for admin control) and powerful learning apps at the front end (for user consumption)...