Search for...
#customer success Bookmarks
Published customer success Bookmarks
Subject-matter experts become successful online instructors by thinking carefully about how to adjust their content for the elearning environment.
CLV is all about gathering as many loyal customers as you can so they’ll remain with you. While attentive customer service, upselling, cross-selling and frequent communication are pillars of CLV, don’t neglect to make customer training a part of how you retain customers.
To link your customer training to business outcomes and ultimately business return, you need to build training that your customers will actually use. To do this, you’ll need to create courses that are personalized to your customer personas with respect to delivery method, individual users’ professional growth, and ongoing feedback. Wherever your company is in the software training maturity model, you can get started building training your customers will directly benefit from and love to use.
Submit Bookmark
