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As more organizations recognize the impact video learning provides, the need to adopt a video learning platform to enable effective customer communication and training on a global scale will significantly transform how business is conducted. Video learning platforms are the way of the future.
Learn why the SaaS model has made customer success today’s critical training objective.
Customers today want more than just technical knowledge of a software taught through a few online courses. They demand more collaboration with their SaaS providers and brands in general, and your proprietary information is one of the few points of differentiation that you may have.
Your learners are taking your course, but are they really learning anything? There’s only one way to find out: test them.
Online learning assessment comes in several varieties. There are the obvious ones — tests and quizzes — but you can assess your learners in other ways as well; projects, or written assignments, for example.
Here are some ways you can test your online learners, and some easy tools that will get you started.
Online learning assessment comes in several varieties. There are the obvious ones — tests and quizzes — but you can assess your learners in other ways as well; projects, or written assignments, for example.
Here are some ways you can test your online learners, and some easy tools that will get you started.
To link your customer training to business outcomes and ultimately business return, you need to build training that your customers will actually use. To do this, you’ll need to create courses that are personalized to your customer personas with respect to delivery method, individual users’ professional growth, and ongoing feedback. Wherever your company is in the software training maturity model, you can get started building training your customers will directly benefit from and love to use.
Here’s how we recommend transitioning from the “old way” of doing things into a sustainable, modern customer training model.
As our world adapts to the benefits of technology many HR-centralized training departments are feeling enormous pressure to produce more training content. Unfortunately, 20th century training departments are typically ill-equipped to meet the demand of employees hungry for more. And so adding the additional responsibility of customer product training to the HR department is typically not …
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