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Bookmarks by Peter Psichogios
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Many companies and their leaders make the mistake of thinking that it will cost more money and take more effort to enhance the service and the experience for their customers. Nothing could be further from the truth.
I have repeatedly stressed the huge competitive advantage that can be created by investing in internal service experiences and most importantly, internal service cooperation. If you are one of the few enlightened organizations that understand the power of internal service cooperation, then you already know that this investment in internal service pays huge dividends in areas like speed, responsiveness, empathy and reliability.
If you get to know your people beyond the job they do, you are supportive and involved in removing obstacles to serving the customer and recognize them like rock stars, I guarantee you will produce significant and sustainable results.
Most people, even those in the HR profession confuse and misapply them. This infographic will help clarify the differences between rewards & recognition.
To create sustainable results with engagement make sure that you ...
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