The impact of customer service on business revenues cannot be overstated. According to one study, businesses in the United States lose as much as $41 billion each year just to poor customer service. A lot of this has to do with inadequate employee training. Untrained employees lack the knowledge and skills that are necessary to deal with customers. In this article, we will take a look at the best practices that will help an organization train its customer-facing staff to deliver great service.